PRIVACY POLICY
Last updated: May 26, 2026
613 Coffee is operated by Brown Bag Coffee Roasters / Brûlerie Artisanale Brown Bag Inc. (“BBCR,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit 613coffee.ca, purchase products from us, contact us, subscribe to updates, or otherwise interact with our website and services.
We are based in Quebec, Canada, and this policy is intended to reflect applicable Canadian and Quebec privacy requirements, including the Act respecting the protection of personal information in the private sector, as amended by Quebec Law 25, and the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
1. WHO WE ARE
613 Coffee is a coffee brand operated by:
Brown Bag Coffee Roasters / Brûlerie Artisanale Brown Bag Inc. Gatineau, Quebec, Canada
Privacy contact:
Email: info@613coffee.ca
Mailing address: 595 Rue de Vernon, Unit 8, Gatineau, Quebec, J9J 3K4
Unless another person is formally designated, the person responsible for the protection of personal information is the owner/operator of BBCR.
2. PERSONAL INFORMATION WE COLLECT
We collect only the personal information reasonably necessary to operate our website, process orders, provide customer service, and improve our services.
This may include:
– Name – Billing and shipping address – Email address – Phone number – Order details – Payment status and transaction details – Account login information, if you create an account – Customer service messages or inquiries – Newsletter or marketing subscription preferences – IP address, browser type, device information, and website usage data – Cookie and analytics information
We do not intentionally collect sensitive personal information unless it is voluntarily provided by you and necessary for a specific purpose.
3. PAYMENT INFORMATION
Payments are processed through third-party payment providers such as Stripe, PayPal, Google Pay, Apple Pay, or other payment services enabled on our website.
We do not store full credit card numbers on our servers. Payment information is processed by the applicable payment provider according to its own privacy and security practices.
We may receive limited payment-related information, such as payment confirmation, transaction ID, billing details, and payment status, so that we can process and manage your order.
4. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:
– Place an order
– Create an account
– Fill out a contact form
– Subscribe to marketing emails
– Contact us by email, phone, or website form
– Use our website
– Interact with our advertising, analytics, or e-commerce tools
Some information is collected automatically through cookies, analytics tools, e-commerce plugins, server logs, and similar technologies.
5. WHY WE USE PERSONAL INFORMATION
We use personal information for the following purposes:
– To process and fulfill orders – To calculate shipping, taxes, and delivery options – To process payments – To send order confirmations, receipts, shipping updates, and customer service messages – To respond to questions or support requests – To manage customer accounts – To prevent fraud, abuse, unauthorized transactions, and security issues – To comply with tax, accounting, legal, and regulatory obligations – To improve our website, products, services, and customer experience – To send marketing emails where consent has been provided or where otherwise permitted by law – To manage promotions, subscriptions, or customer communications
We do not sell personal information.
6. CONSENT
By using our website, placing an order, creating an account, or providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions. If you withdraw consent, we may not be able to provide certain products or services.
For example, we need certain personal information to process orders, collect payment, ship products, and comply with tax and accounting requirements.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
– Keep items in your cart
– Remember checkout or account preferences
– Support website functionality
– Improve website performance
– Analyze website traffic
– Support advertising or re-marketing
– Prevent fraud and improve security
Some cookies are necessary for the website to function. Others may be used for analytics or marketing, depending on the tools enabled on the website.
You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
8. ANALYTICS AND MARKETING TOOLS
We may use third-party tools such as Google Analytics, Meta/Facebook tools, email marketing platforms, e-commerce analytics, or similar services to understand website traffic, customer behaviour, advertising performance, and marketing effectiveness.
These tools may collect information such as IP address, browser type, device type, pages visited, referral source, and interactions with the website.
Where required, we will obtain consent before using non-essential tracking or marketing technologies.
9. EMAIL MARKETING
If you subscribe to our newsletter or marketing emails, we may send you updates about products, promotions, new releases, events, or related news.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Transactional emails, such as order confirmations, receipts, and shipping updates, are not marketing emails and may still be sent when required to complete or manage your order.
10. WHEN WE SHARE PERSONAL INFORMATION
We may share personal information with trusted service providers who help us operate our business, including:
– Payment processors
– Shipping and delivery providers
– Website hosting providers
– E-commerce platform providers
– Email and marketing platforms
– Analytics providers
– Fraud prevention and security providers
– Accounting, tax, legal, and business advisors
– Customer service and operational software providers
We share only the information reasonably necessary for these providers to perform their services.
We may also disclose personal information if required by law, regulation, court order, tax authority, government request, or to protect our legal rights, customers, business, property, or safety.
11. TRANSFERS OUTSIDE QUEBEC OR CANADA
Some of our service providers may store or process personal information outside Quebec or outside Canada.
When personal information is transferred outside Quebec or Canada, it may be subject to the laws of the jurisdiction where it is processed or stored.
We take reasonable steps to ensure that personal information handled by service providers receives appropriate protection, including through contractual, technical, and organizational safeguards where appropriate.
12. RETENTION OF PERSONAL INFORMATION
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.
For example, we may retain order, tax, accounting, payment, and customer service records for the period required by applicable tax, legal, accounting, and business obligations.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it, subject to backup systems, legal requirements, and reasonable business practices.
13. SECURITY
We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include secure website connections, restricted access, password controls, third-party payment processing, administrative controls, and security tools.
No website, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the personal information in our care.
14. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have the right to:
– Request access to personal information we hold about you – Request correction of inaccurate or incomplete personal information – Withdraw consent, subject to legal or contractual restrictions – Ask questions about how your personal information is handled – Request information about service providers or categories of service providers that may have access to your personal information – Request deletion of certain personal information, where legally available – Make a privacy complaint
To exercise these rights, contact us using the contact information listed in this policy.
We may need to verify your identity before responding to a request.
15. PRIVACY COMPLAINTS
If you have a concern about how we handle personal information, please contact us first so we can review and respond.
Privacy contact:
Email: info@613coffee.ca
Mailing address: 595 Rue de Vernon, Unit 8, Gatineau, Quebec, J9J 3K4
We will make reasonable efforts to respond to privacy requests and complaints within a reasonable time.
If you are not satisfied with our response, you may have the right to contact the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada, depending on the nature of the concern.
16. CHILDREN’S PRIVACY
Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
17. THIRD-PARTY LINKS
Our website may contain links to third-party websites, payment providers, social media platforms, delivery services, or other external services.
We are not responsible for the privacy practices, policies, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices.
The updated version will be posted on this page with a revised “Last updated” date.
If required by law, we will provide additional notice of material changes.
19. CONTACT US
For privacy questions, requests, or complaints, contact:
Brown Bag Coffee Roasters / Brûlerie Artisanale Brown Bag Inc.
Operating 613 Coffee
Email: info@613coffee.ca
Mailing address: 595 Rue de Vernon, Unit 8
Quebec, J9J 3K4
Canada